Privacy Policy

Last Updated: February 2025

1. Introduction

Welcome to VS&R Vehicle Sales & Recovery Ltd ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services (Vehicle Recovery, Car Sales, and Vehicle Purchasing).

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.

A. Personal Information Provided by You

We collect the following personal information when you use our contact forms, specifically the "We Buy Your Car" enquiry form:

• Personal Details: Full Name, Email Address, Phone Number.

• Vehicle Information: Car Make, Model, Registration Number, Fuel Type, Year of Manufacture, Mileage, Vehicle Condition, and MOT Expiry Date.

B. Automatically Collected Information

When you visit our website, our servers (hosted by Wix) automatically collect certain information. This does not reveal your specific identity (like your name or contact information) but may include:

• IP address

• Browser and device characteristics

• Operating system

• Referring URLs

• Country/Location data

• Information about how and when you use our site

3. How We Use Your Information

We use your personal information for the following business purposes:

• To Provide Services: To respond to your breakdown/recovery requests or to process the sale/purchase of a vehicle.

• To Provide Valuations: To calculate a fair price for your vehicle based on the details you submit (mileage, condition, MOT status).

• To Communicate with You: To contact you via phone, WhatsApp, or email regarding your enquiry or booking.

• To Enforce Terms: To ensure the information provided (e.g., regarding vehicle ownership) is accurate.

• Legal Obligations: To keep records of sales and transactions as required by UK law.

4. Legal Basis for Processing

Under the General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your data:

• Contract: We need your data to fulfill our contract with you (e.g., to recover your car or buy your vehicle).

• Legitimate Interests: It is in our legitimate business interest to respond to your enquiries and improve our services.

• Legal Obligation: We may need to process data to comply with legal requirements (e.g., tax and accounting).

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Service Providers: We use Wix.com to host our website. They process data on our behalf to ensure the site functions securely.

• Legal Authorities: If required by law, we may share information with law enforcement or other authorities (e.g., in the event of a dispute or road traffic incident).

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right of Access: You can ask for copies of your personal data.

• Right to Rectification: You can ask us to correct inaccurate or incomplete data.

• Right to Erasure: You can ask us to delete your data in certain circumstances.

• Right to Restrict Processing: You can ask us to limit how we use your data.

• Right to Object: You can object to the processing of your data.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies and similar technologies to provide functionality and improve your experience. These are small text files placed on your device.12

 

• Essential Cookies: Required for the website to function (security, network management).34

   

• Analytics Cookies: Help us understand how visitors intera5ct with our site.6

   

You can manage your cookie preferences through your browser settings.

 

9. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us at:

VS&R Vehicle Sales & Recovery Ltd

Phone: 07897 767957

Service Area: RM13 and surrounding Essex areas.